Free Shipping Above $35
Lifetime Warranty
Made from Aerospace Aluminum
Shipping
Read more about our Shipping Policy below.
Cromo Wallet ("we" and "us") operates (https://cromobrand.com/) ("Website"). By placing an order through this Website, you agree to the terms below. These terms set expectations and protect both parties during the transaction process.
1. General
Orders are subject to stock availability. While we strive to maintain accurate stock counts, there may be instances where a product is unavailable. In such cases, we will ship available items and contact you to decide whether you wish to wait for the restocking of the item or receive a refund.
2. Shipping Costs and Times
Shipping Regions and Warehouses
- United States, North, and South America: Shipped from our warehouse in Texas, USA.
- Europe, Asia, and Africa: Shipped from our Netherlands warehouse.
If you're ordering from Australia or New Zealand, please visit our dedicated website for your region.
Shipping Methods and Costs
American Shipping (From our USA Warehouse)
| Method | Region | Delivery Time | Cost |
|---|---|---|---|
| Tracked Letter | 🇺🇸 US | 3-8 Business Days | $5.90 USD / FREE OVER $35 |
| 🇨🇦 Canada | 3-7 Business Days | $7.90 CAD / FREE OVER CAD 49 | |
| 🌎 Central, South America | 7-45 Business Days | $7.90 USD / FREE OVER $35 | |
| Express Shipping | 🇺🇸 US | 1-3 Business Days | $10.90 / $6.90 for orders $35+ |
| Signature upon delivery option available |
3. Returns
3.1 Change of Mind
We accept returns within 14 days of receipt. Please refer to our Returns Policy for detailed instructions.
3.2 Warranty Claims
We offer a Lifetime Warranty for all products. If your wallet breaks due to regular usage, contact us with a photo of the item for a replacement or store credit. Cash refunds are not available for warranty claims. Warranty covers defects and breaks but excludes wear and tear.
4. Delivery Terms
4.1 Dispatch Time
Orders are typically dispatched within 1 business day. Our warehouse operates Monday through Friday, excluding holidays.
4.2 Delivery Time
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| North America | 4-10 Business Days | 2-4 Business Days |
| Europe | 4-12 Business Days | 1-3 Business Days |
| Rest of the World | 8-27 Business Days | 2-4 Business Days |
Note: Delays may occur due to customs, local postal services, or external factors like holidays or pandemics.
4.3 Address Changes
Delivery addresses can be updated before dispatch. Contact us at support@yourwebsite.com for assistance.
5. Tracking Notifications
Once dispatched, you’ll receive a tracking link to monitor your order’s progress.
6. Damaged Parcels
If a parcel arrives damaged, reject it if possible and contact customer support. If delivered, contact us immediately with photos for further instructions.
7. Duties and Taxes
7.1 Sales Tax
Sales tax is included in product prices where applicable.
7.2 Import Duties
Import duties vary by country. If duties are refused and the package is returned, the customer is responsible for return shipping costs, and the original shipping cost is non-refundable.
8. Cancellations
Orders can be canceled before dispatch. If already shipped, refer to our Returns Policy.
9. Insurance
9.1 Damaged or Lost Parcels
Refunds or replacements will be processed after the courier’s investigation concludes.
10. Customer Service
For inquiries, please email us at support@cromobrand.com